Support
Help Center
Everything you need to know about your order, shipping, sizing and returns. Still stuck? Our team is one email away.
When will my order ship?
Orders are processed and shipped within 1–2 business days. You'll receive a confirmation email with a tracking number as soon as your parcel is on its way.
How do I track my order?
Head to our Track Order page and enter your order number or tracking number to see live updates on your delivery.
How long does delivery take?
Standard delivery typically takes 5–8 business days. Expedited shipping is available at checkout for faster delivery. Times may vary slightly by destination.
What is your return policy?
You can return or exchange your order within 30 days. See our full Returns & Exchanges page for the details and how to start a return.
How do I choose the right size?
Every product page has a detailed Size Chart button next to the size selector, with exact measurements in both inches and centimetres. If you're between sizes, feel free to email us for a recommendation.
What payment methods do you accept?
We accept all major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal, all secured with encrypted checkout.
I entered the wrong address, what now?
Email us at support@masonoutwear.com as soon as possible with your order number. If the order hasn't shipped yet, we'll update the address for you.